TOEIC 商業寫作練習
威威老師小提醒
標準 TOEIC 聽讀測驗沒有寫作題，但 TOEIC Speaking & Writing 測驗有！這份檔案涵蓋商業情境寫作：Email、備忘錄、會議記錄、報告、商業提案。即使你考的是聽讀 TOEIC，寫作練習也能反過來幫助你的閱讀理解。
Part 1: Business Email（10 篇）
Email 公式（背起來！）
1. Greeting：Dear [Name], / Hi [Name],
2. Opening：開場（為什麼寫信）
→ I'm writing to / I would like to / In response to your email
3. Body：核心內容（簡潔）
4. Action：希望對方做什麼
→ Could you... / Please... / Let me know...
5. Closing：結尾敬語
→ Best regards / Sincerely / Looking forward to hearing from you
6. Signature：[Your Name]
Email 1：請求資訊
情境： 你是行銷部門，要向供應商詢問新產品的報價。
威威老師的範例：
Subject: Inquiry About Product Catalog and Pricing
Dear Mr. Johnson,
I'm writing on behalf of ABC Company to inquire about your latest
product catalog. We are interested in expanding our office supplies
inventory and would like to learn more about your offerings.
Specifically, could you provide the following:
1. A complete catalog of office furniture
2. Bulk pricing for orders over 50 units
3. Estimated delivery times to our headquarters in Taipei
We are planning to make our purchase decision by the end of the month,
so we would appreciate receiving this information at your earliest
convenience.
Thank you for your time. I look forward to your response.
Best regards,
Sarah Chen
Marketing Manager, ABC Company
Email 2：道歉信
情境： 訂單延遲，向客戶道歉。
威威老師的範例：
Subject: Apology for Order Delay - Order #12345
Dear Mr. Smith,
I am writing to sincerely apologize for the delay in shipping your
order #12345. We initially promised delivery by November 15, but due
to unexpected supply chain disruptions, the order will now arrive
on November 22.
We understand this delay may cause inconvenience, and we deeply
regret the situation. As a gesture of goodwill, we would like to
offer:
- A 15% discount on your next purchase
- Free expedited shipping on this order at no additional cost
Please rest assured that we are taking steps to prevent similar
issues in the future. If you have any concerns or wish to modify
your order, please contact me directly at extension 234.
Thank you for your patience and continued support.
Sincerely,
Linda Wong
Customer Service Manager
Email 3：會議邀請
情境： 邀請團隊參加下週的策略會議。
威威老師的範例：
Subject: Q4 Strategy Meeting - November 20, 2 p.m.
Dear Team,
I'd like to invite you to our quarterly strategy meeting next week
to discuss our goals and initiatives for Q4.
Meeting Details:
- Date: Monday, November 20
- Time: 2:00 - 4:00 p.m.
- Location: Conference Room A (or via Zoom: link below)
- Attendees: All department heads
Agenda:
1. Q3 performance review
2. Q4 sales targets and strategies
3. New product launch planning
4. Q&A and open discussion
Please come prepared to share updates from your respective departments.
If you cannot attend in person, the meeting will be available via
Zoom: [link]. Kindly confirm your attendance by Friday.
Looking forward to a productive discussion.
Best regards,
David Chen
Director of Operations
Email 4：跟進信
情境： 上次會議後，跟進客戶決定。
威威老師的範例：
Subject: Following Up on Our Recent Discussion
Dear Ms. Liu,
I hope this email finds you well. I wanted to follow up on our
meeting last Tuesday regarding the marketing campaign proposal.
As discussed, our team has drafted three campaign options tailored
to your requirements. Please find the detailed proposal attached.
Each option includes:
- Target audience analysis
- Budget breakdown
- Expected ROI projections
- Implementation timeline
Could you let me know your preferred option by next Friday so we
can begin the planning phase? Alternatively, if you have any
questions or need modifications, I'd be happy to schedule another
meeting.
Thank you for considering our proposal.
Best regards,
Michael Lin
Senior Account Manager
Email 5：感謝信
情境： 感謝客戶完成大訂單。
威威老師的範例：
Subject: Thank You for Your Order
Dear Mr. Williams,
On behalf of XYZ Company, I would like to express my sincere
gratitude for your recent order of $50,000 worth of equipment.
Your continued trust in our products is truly appreciated.
We have already processed your order and confirmed shipment for
December 1. Our installation team will contact you to schedule
on-site setup at your convenience. Additionally, all items come
with our standard 2-year warranty and 24/7 technical support.
If you have any questions or require further assistance, please
don't hesitate to reach out. We value our partnership with your
company and look forward to serving you again.
Wishing you continued success.
Sincerely,
Karen Wu
Sales Director
Email 6-10（情境練習）
練習以下情境，按 Email 公式撰寫：
Email 6: 請假申請（向主管請年假 5 天） Email 7: 求職應徵（應徵某公司行銷職位） Email 8: 訂單查詢（詢問訂單狀態） Email 9: 退款請求（產品有瑕疵，請求退款） Email 10: 推薦信（為前下屬寫推薦信）
Part 2: Memo（5 篇）
Memo 公式
TO: [收件對象]
FROM: [發信人]
DATE: [日期]
SUBJECT: [主題]
[內文：簡短、條列、行動導向]
Memo 1：政策更新
TO: All Employees
FROM: Human Resources Department
DATE: November 15, 2026
SUBJECT: Updated Remote Work Policy
Effective December 1, 2026, our remote work policy will be updated
as follows:
1. Eligible employees may work from home up to 3 days per week.
2. Mondays and Fridays will be designated office days for all teams.
3. All remote work requires prior approval from direct supervisors.
4. Employees must maintain their assigned work hours regardless of location.
This policy aims to balance flexibility with team collaboration.
For questions, please contact HR at hr@company.com.
Thank you for your cooperation.
Memo 2：會議取消
TO: Marketing Team
FROM: Sarah Chen, Marketing Director
DATE: November 18, 2026
SUBJECT: Cancellation of Tomorrow's Meeting
The marketing team meeting scheduled for tomorrow (Tuesday, November 19)
at 10 a.m. has been cancelled due to unexpected travel by Mr. Johnson,
our keynote presenter.
The meeting has been rescheduled to:
- Date: Friday, November 22
- Time: 10 a.m. - 12 noon
- Location: Conference Room B (unchanged)
Please update your calendars accordingly. The agenda remains the same.
I apologize for any inconvenience.
Memo 3：訓練安排
TO: Sales Department
FROM: Training Manager
DATE: November 20, 2026
SUBJECT: Mandatory Customer Service Training
All sales staff are required to attend a customer service training
session next week.
Details:
- Session 1: Monday, December 4, 9 a.m. - 12 noon
- Session 2: Tuesday, December 5, 2 p.m. - 5 p.m.
Each employee must attend ONE session. Please register your preferred
time by November 28 via the HR portal. Lunch will be provided for
the morning session.
Topics covered will include conflict resolution, active listening,
and product knowledge updates.
Part 3: Report（3 篇）
Report 公式
1. Executive Summary（執行摘要）：1 段
2. Background（背景）：1 段
3. Findings（發現）：列點
4. Analysis（分析）：1-2 段
5. Recommendations（建議）：列點
6. Conclusion（結論）：1 段
Report 範例：Q3 銷售報告
SUBJECT: Q3 2026 Sales Performance Report
PREPARED BY: Sales Analytics Team
DATE: October 15, 2026
EXECUTIVE SUMMARY
Q3 sales reached $4.2 million, exceeding our target by 8%. Online
channels showed exceptional growth (32%), while retail underperformed
expectations (-5%). This report analyzes contributing factors and
recommends Q4 strategies.
BACKGROUND
Following the launch of our redesigned e-commerce platform in July,
we expected modest gains in online sales. The actual results
significantly exceeded projections.
KEY FINDINGS
- Online sales: $1.8M (up 32% YoY)
- Retail sales: $1.6M (down 5% YoY)
- Wholesale: $800K (up 12% YoY)
- Customer acquisition cost decreased by 15%
- Average order value increased 8%
ANALYSIS
Online success can be attributed to three factors: improved user
experience on our new platform, increased social media marketing,
and competitive pricing strategies. Retail underperformance reflects
broader industry trends, with foot traffic in shopping centers
declining 12% nationally.
RECOMMENDATIONS
1. Increase Q4 online marketing budget by 25%
2. Pilot a buy-online-pickup-in-store program at top 10 retail locations
3. Reduce inventory at underperforming retail stores
4. Invest in mobile app development for Q1 2027
CONCLUSION
Q3 results demonstrate the effectiveness of our digital transformation
strategy. Continuing this momentum through Q4, while addressing
retail challenges, should position us for strong year-end performance.
TOEIC 商業寫作必備片語（30 個）
開頭片語（10 個）
| 片語 | 中文 | 用途 |
|---|---|---|
| I’m writing to inform you that… | 我來信通知 | 通知 |
| I’d like to inquire about… | 我想詢問 | 詢問 |
| In response to your email… | 回覆您的信 | 回信 |
| Following up on our conversation… | 跟進我們上次的談話 | 跟進 |
| On behalf of… | 代表 | 正式 |
| With reference to… | 關於 | 引用 |
| Please be advised that… | 請注意 | 通知 |
| I hope this email finds you well. | 希望您一切都好 | 寒暄 |
| Thank you for your prompt response. | 感謝您快速回覆 | 感謝 |
| As per our discussion… | 如我們討論的 | 引用 |
內文片語（10 個）
| 片語 | 中文 | 用途 |
|---|---|---|
| at your earliest convenience | 您方便時 | 委婉催促 |
| at no additional cost | 不另收費 | 強調免費 |
| as a gesture of goodwill | 作為善意表示 | 補償 |
| please rest assured that… | 請放心 | 保證 |
| on a case-by-case basis | 視情況而定 | 彈性 |
| to the best of my knowledge | 就我所知 | 限定 |
| due to unforeseen circumstances | 由於不可預見的情況 | 解釋延誤 |
| with all due respect | 恕我直言 | 委婉反對 |
| at your disposal | 隨時為您服務 | 客氣 |
| in due course | 適當的時候 | 模糊時間 |
結尾片語（10 個）
| 片語 | 中文 | 用途 |
|---|---|---|
| I look forward to hearing from you. | 期待您的回音 | 期待 |
| Please don’t hesitate to contact me. | 請別猶豫聯繫我 | 邀請 |
| Thank you for your understanding. | 感謝您的諒解 | 道歉後 |
| If you have any questions, please… | 如有疑問，請… | 開放 |
| We appreciate your patience. | 感謝您的耐心 | 道歉 |
| Best regards, / Sincerely, | 敬祝商安 | 結尾 |
| Yours faithfully, | 敬上 | 正式 |
| Kindly let me know… | 請讓我知道… | 委婉 |
| Thanks in advance. | 先謝謝您 | 預先感謝 |
| Cheers, | 敬祝 | 隨意 |
寫作評分標準（TOEIC Writing）
| 項目 | 重點 | 滿分 |
|---|---|---|
| 切題、格式正確、語氣得體 | 4 分 | |
| Opinion Essay | 論點清楚、發展充分 | 5 分 |
| Picture Description | 文法正確、字彙適當 | 3 分 |
4 週寫作訓練計畫
| 週 | 重點 | 練習量 |
|---|---|---|
| 1 | Email 寫作（5 種情境） | 每天 1 篇 |
| 2 | Memo 寫作 | 每週 3 篇 |
| 3 | Report 寫作 | 每週 1 篇 |
| 4 | 計時模擬 | 30 分鐘 1 篇 |
威威老師的最後叮嚀
TOEIC 商業寫作的決勝點是「得體」。不是英文好就高分，而是要符合商業情境的禮貌與簡潔。
三大原則：
- 簡潔：商業 Email 不超過 200 字
- 明確：開頭就說來信目的
- 行動導向：明確告訴對方下一步
一封好的商業 Email = 對方花 30 秒就懂你要什麼。加油！